What you CAN expect from the Credit Advocates program
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Hours of Operation:9:00AM through 5:00 PMMonday – Friday Eastern Standard Time (EST).
- Information requests are available through our web site.
- Service provided regardless of gender, social/economic status, ethnic, racial cultural, religious or nationality.
- Credit Advocates ensures informed consent and client participation in decisions about service.
- Credit Advocates respects the rights of clients to refuse participation in studies or other research.
- Credit Advocates upholds privacy and confidentiality protections for all clients.
- Credit Advocates provides confidential, knowledgeable and courteous service.
- Credit Advocates ensures that decisions made about services are based solely on needs and preferences of the individual client.
- Credit Advocates will maintain professional relationships with clients at all times.
- Credit Advocates provides prompt and accurate information about our service.
- Credit Advocates provides rapid response in emergencies and special situations.
- Client accountability by Credit Advocates in handling of their finances.
- Discontinuation of their relationship with Credit Advocates at any time without any additional liability to Credit Advocates.
- You are free to either use or reject the services that Credit Advocates offers. Also, you may request other options, be it legal, community referrals, or other payment devices from alternative sources.
- A formal complaint process is available if you are dissatisfied with any action or service provided by Credit Advocates Problem Resolution.
- What NOT to expect from the Credit Advocates program:
- The Credit Advocates program does not repair your credit.
- Credit Advocates does not sell our client’s mailing list.
- Credit Advocates does not give out any client confidential information, unless required by the client’s creditor to receive benefits of the debt management program or requested by subpoena.
- Credit Advocates does not make loans to our clients.
- Credit Advocates are not lawyers and do not give legal advice
